We are proud to announce that we have improved our customer service on the website.
Our live chat service has been dramatically upgraded with extra staff on hand to serve our customers in real time.
In the past, website live chat was available to visitors who chose this communication option only.
You would have to fill in your contact info and wait for the live chat to be initiated.
Now our trained customer service agents will proactively approach you to check whether you need assistance.
This will give our visitors an experience closer to traditional retail shopping with the higher level of
customer service and human interaction.
Ofcourse, for those visitors who want to browse the website without speaking to anyone, you can simply
close the chat and you won’t hear from our customer service agents until you send them a message.
We have been running this upgraded livechat for 2 weeks now and have seen dramatic improvement in
customer satisfaction and engagement.
